Frequently Asked Questions


For our Shipping Information page click here >

  • Shipping is $12 for oders less than $89 to Australia Only
  • Shipping is FREE to Australia Only for orders more than $89.00
  • Please contact us for a shipping quote for shipping outside Australia 
  • This depends on the product ordered. It typically takes about 3-4 days for delivery.
  • If you're still not sure, just email us. We're happy to help.
  • From Noosa in Queensland, Australia.


To login to your account and track your orders click here >

Returns & Exchanges

There are 3 types of items Get Summer sells, and all 3 have slightly different Refund Policies:

  • Retail Items: These have a full 30-day refund guarantee. If unfortunately the item is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Must be within the 30 day period. 
  • Bed linen: Unopened and unused items have a full 30-day refund guarantee. If the item is defective, we will replace it at no cost to you. You CANNOT return opened items unless they are defective. For size exchanges please see above.
  • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.

For all applicable returns, please email support for the return address.

Important Note: Due to the fact that we handle returns within our Australian offices, we are unable to process returns Electronic products and products containing Chemicals.

We process orders immediately after they are purchased through automated software. Unless there was an issue processing your order, any order that is attempted to be canceled after 60 minutes from the time of purchase shall be considered processed and we can't edit, alter, or cancel an order after it is processed. Any cancellation requests within 60 minutes from the time of purchase will be honored, as long as the order number and/or customer email address used to purchase is in your cancellation request.

Still, have questions?

Sure, no problem! Just email us at
or call 0417 772823 and we'll get back to you within 24 hours Mon-Fri 10am-6pm AEST.

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